The second week of April is designated National Public Safety Telecommunicator Week and the Middlesex County Sheriff’s Office (MCSO) joins with first responders across the nation to recognize their hard work and dedication to serving the public, said MCSO Maj. M.E. Sampson.
An E-911 dispatcher’s career involves being the first point of contact in emergency situations. They receive incoming calls for assistance, assess the nature of the emergency, and dispatch appropriate emergency services such as police, fire or medical responders.
Dispatchers must remain calm under pressure, gather critical information quickly, and communicate effectively with callers and emergency responders to ensure swift and appropriate assistance.
They often work in high-stress environments and must adhere to protocols and procedures while making split-second decisions that can impact lives, said Maj. Sampson.
